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SHIPPING , RETURNS & EXCHANGES

SHIPPING POLICY

At Briolee, each order is carefully prepared and packaged with attention to detail to ensure it arrives beautifully and safely.

Processing Times

Please allow:

  • 1–3 business days for ready-to-ship pieces

  • Additional time for made-to-order or personalised items

During collection launches, promotions, or holiday periods, dispatch times may be slightly extended.

Domestic Shipping (Australia)

All orders are shipped from Melbourne.

We offer Australia-wide shipping via Australia Post.

Estimated delivery times:

  • Standard Shipping: 2-8 business days

  • Express Shipping: 1-4 business days

Delivery time frames are estimates only and may vary depending on location and carrier delays.

For postage to remote areas of QLD, WA and NT, standard shipping may take up to 14 days, with express shipping taking up to 6 days.

Shipping Rates

Shipping rates are calculated by weight.

Standard Shipping:

  • up to 500g $6.95

  • 0.5kg-1kg $10.95

  • 1kg and over $14.95 

  • FREE on orders over $95

 

Express Shipping:

  • up to 500g $10.45

  • 0.5kg-1kg $14.95

  • 1kg and over $19.45

  • FREE on orders over $170

Tracking

All orders include tracked postage.
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Lost or Delayed Parcels

While we do our best to ensure every parcel arrives safely, Briolee is not responsible for shipping delays once an order has been handed to the carrier.

If your parcel appears lost or significantly delayed, please contact us and we will assist where possible.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Briolee cannot be held responsible for parcels sent to incorrectly supplied addresses.

RETURNS & EXCHANGE POLICY

At Briolee, every piece is thoughtfully handcrafted using precious metals and designed to be treasured for years to come. We hope your jewellery feels as special to wear as it was to create. 
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If something isn't quite right, we're here to help.

Change of Mind

We accept returns or exchanges on eligible items within 14 days of delivery.

To be eligible, pieces must be:

  • Unworn and unused

  • Returned in original packaging

  • Free from marks, damage, perfumes, lotions, or signs of wear


Once approved, customers may choose between:

  • Store credit

  • Exchange

  • Refund to the original payment method


Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Earrings & Hygeine

For hygiene and safety reasons, earrings are unable to be returned or exchanged for change of mind.

This policy ensures every Briolee piece reaches its new home in pristine condition.

Faulty or Incorrect Items

We take great care in crafting and packaging every order. In the unlikely event your item arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery at hello@briolee.com.


Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the item


We will assess the matter promptly and provide a repair, replacement, store credit, or refund where appropriate in accordance with Australian Consumer Law.

Sale & Personalised Pieces

Sale items, custom pieces, and personalised jewellery are final sale and cannot be returned for change of mind.

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